FAQ

About Figmint Online Shop

Who is Figmint Online Shop for?

Our target customers are homeowners and lifestyle enthusiasts who value quality, affordability, and practicality in their daily lives. Whether you’re sprucing up your kitchen, organizing your home, or enhancing your outdoor living space, our products are designed for those who seek reliable solutions with a touch of elegance. We cater to individuals and families globally (excluding Asia and some remote areas) who appreciate premium home essentials delivered right to their doorstep.

What is the style of Figmint’s products?

Figmint offers a blend of modern and functional design, focusing on premium home essentials that solve everyday problems. Our collections, such as Household Essentials, Kitchen & Dining, and Outdoor Living & Garden, feature items that are both stylish and practical. Think durable kitchen tools, smart organization solutions, and garden accessories that elevate your living spaces without breaking the bank.

Products and Quality

What types of products do you sell?

We specialize in home essentials across categories like Household Essentials, Kitchen & Dining, and Outdoor Living & Garden. Our products are crafted with attention to detail, ensuring they meet high standards of quality and durability. From cooking utensils to garden decor, each item is designed to make your home life easier and more enjoyable.

How do I know if a product is right for me?

We provide detailed product descriptions and images on our website to help you make informed decisions. If you have specific questions, our customer service team is happy to assist. Our products are tested for real-world use, so you can trust they’ll fit seamlessly into your daily routine.

Are your products durable and easy to maintain?

Absolutely! We design our products to withstand everyday wear and tear, using quality materials that are easy to clean and maintain. For specific care instructions, refer to the product details or contact us for guidance.

Ordering and Account

How do I place an order?

Simply browse our website, add items to your cart, and proceed to checkout. You’ll need to provide your shipping details and choose a payment method. We accept Visa, MasterCard, JCB, and PayPal for a secure and hassle-free transaction.

Can I create an account to track my orders?

Currently, we don’t require an account for purchases, but we recommend keeping your order confirmation email for tracking. In the future, we may introduce account features for easier order management. For now, you can use the tracking information sent to your email to monitor your delivery.

What if I need to modify or cancel my order?

Please contact us immediately at [email protected] if you need to change or cancel your order. We process orders quickly (within 1-2 business days), so early notification is key. Once shipped, modifications aren’t possible, but you can explore return options after delivery.

Payment Methods

What payment options do you accept?

We accept major credit cards including Visa, MasterCard, and JCB, as well as PayPal for added convenience. All payments are processed securely to protect your information.

Is my payment information safe?

Yes, we use encrypted payment gateways to ensure your data is secure. We never store your full payment details on our servers.

Do you offer any installment plans?

Currently, we don’t support installment plans. However, we strive to keep our prices affordable and often have promotions—check our website for updates!

Shipping and Delivery

Where do you ship to?

We ship globally to most destinations, including Europe, Australia, and the Americas. Unfortunately, we’re unable to deliver to Asia and some remote regions at this time. For specific country inquiries, contact us before ordering.

What are your shipping options and costs?

We offer two shipping methods to suit your needs:

• Standard Shipping: Costs $12.95 and uses carriers like DHL or FedEx. Delivery typically takes 10-15 days after shipment.
• Free Shipping: Available for orders over $50, using EMS. Delivery usually occurs within 15-25 days after shipment.

Note that delivery times may vary based on location and customs processing.

How long does order processing take?

Orders are processed within 1-2 business days at our Chicago facility. After that, shipping times depend on your chosen method.

Can I track my order?

Yes! Once your order ships, we’ll email you a confirmation with tracking details. You can follow your package’s journey from our facility to your doorstep.

What if my delivery is delayed?

Delays can happen due to customs, weather, or carrier issues. If your order is significantly overdue, check the tracking info first, then contact us at [email protected] for assistance.

Returns and Refunds

What is your return policy?

We accept returns within 15 days of delivery. Items must be unused and in original packaging. To initiate a return, email us at [email protected] with your order details and reason for return. Once approved, we’ll guide you through the process and issue a refund or exchange.

Are there any items that cannot be returned?

For hygiene and safety reasons, personalized or used items may not be eligible for return. Please refer to our full return policy on the website or contact us for specifics.

How long do refunds take?

Refunds are processed within 5-10 business days after we receive the returned item. The time to appear in your account depends on your payment method.

Contact and Support

How can I contact customer service?

We’re here to help! Email us at [email protected] for any questions about orders, products, or issues. Our team based in Chicago will respond promptly.

What is your company address?

Our headquarters is located at 3672 Flinderation Road, Chicago, US 60605. Feel free to reach out if you need written correspondence, but for faster service, email is best.