Privacy Policy

Last Updated: January 2024

1. Introduction

Welcome to Figmint Online Shop (“we,” “our,” or “us”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, share, and protect your personal data when you visit our website newhouseholdgoodsn.com and make purchases from our global community of homeowners and lifestyle enthusiasts.

2. Information We Collect

We collect information that you provide directly to us and automatically when you use our services:

Personal Information You Provide:

• Contact Details: Name, email address, shipping address, and phone number
• Payment Information: Credit card details (processed securely through our payment partners), billing address
• Account Information: Username, password, and preferences if you create an account
• Communication Records: Correspondence with our Chicago-based customer service team
• Order History: Details of purchases and returns

Information Collected Automatically:

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, time spent on site, products viewed
• Location Data: General geographic location to provide relevant shipping information

3. How We Use Your Information

We use your personal information for the following purposes:

• Order Fulfillment: To process and ship your household essentials, kitchen & dining items, and outdoor living products from our Chicago facility
• Customer Service: To respond to your inquiries and provide payment assistance when needed
• Payment Processing: To securely process transactions through our encrypted payment gateways
• Personalization: To enhance your shopping experience with relevant product recommendations
• Communication: To send order confirmations, shipping updates, and occasional promotions (with your consent)
• Security: To protect against fraud and maintain the security of our website
• Improvements: To analyze website usage and improve our products and services

4. Legal Basis for Processing

We process your personal information based on:

• Contractual Necessity: To fulfill our agreement to provide products you purchase
• Legal Obligations: To comply with applicable laws and regulations
• Legitimate Interests: To operate and improve our business while respecting your rights
• Consent: For marketing communications and certain cookies, where required by law

5. Data Sharing and Disclosure

We respect your privacy and only share your information in limited circumstances:

Service Providers:

• Payment Processors: Secure payment partners like Visa, MasterCard, JCB, and PayPal
• Shipping Carriers: To deliver your orders globally (excluding Asia and some remote areas)
• IT Services: Companies that help us maintain our website and secure data storage

Legal Requirements:

We may disclose information if required by law, court order, or governmental authority, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers:

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We never sell your personal information to third parties for their marketing purposes.

6. International Data Transfers

As we serve customers across Europe, Australia, and the Americas, your data may be transferred to and processed in countries outside your residence. We ensure such transfers comply with applicable data protection laws through appropriate safeguards like Standard Contractual Clauses.

7. Data Storage and Security

Your security is our priority, just as it is in our payment processing:

• Storage Duration: We retain your personal information only as long as necessary for the purposes outlined in this policy, or as required by law
• Security Measures: We employ industry-leading encryption technology, secure servers, and access controls to protect your data
• Payment Security: We never store your complete payment details on our servers. All payment information is processed through secure, PCI-compliant payment gateways
• Data Location: Your data is stored on secure servers, primarily located in the United States, with appropriate safeguards for international transfers

8. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information in certain circumstances
• Restriction: Request limitation of how we process your data
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to certain processing activities, including direct marketing
• Withdraw Consent: Withdraw previously given consent at any time

To exercise these rights, please contact us using the information in the “Contact Us” section. We will respond to your request within the time required by applicable law.

9. Cookies and Tracking Technologies

Like most e-commerce websites, we use cookies and similar technologies:

Types of Cookies We Use:

• Essential Cookies: Required for basic site functionality and secure shopping
• Performance Cookies: Help us understand how visitors interact with our website
• Functionality Cookies: Remember your preferences and settings
• Targeting Cookies: Used to display relevant advertisements (with your consent)

You can control cookies through your browser settings. However, disabling essential cookies may affect your ability to use our website fully.

10. Children’s Privacy

Our website is not directed to children under 16, and we do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a revised “Last Updated” date. For significant changes, we may provide additional notice.

12. Contact Us

Thank you for trusting Figmint Online Shop. We’re committed to making every aspect of your shopping experience – including privacy protection – as reliable and elegant as our products.