At Figmint Online Shop, we understand that the journey of your purchase doesn’t end when you click “buy.” Just as our household essentials, kitchen & dining items, and outdoor living products are crafted for reliability and elegance, our shipping and returns process is designed for your complete peace of mind.

Shipping Information

Order Processing

All orders are processed within 1-2 business days after receiving your order confirmation. You will receive a shipping confirmation email with tracking information once your order has shipped.

Shipping Methods & Delivery Times

We offer two shipping options to accommodate your needs:

Standard Shipping – $12.95

  • Carrier: DHL or FedEx
  • Delivery Time: 10-15 business days after shipment
  • Available for all orders

Free Shipping

  • Carrier: EMS
  • Delivery Time: 15-25 business days after shipment
  • Available for orders over $50

Shipping Regions: We ship globally, excluding some Asian countries and remote areas. Customs fees and import duties are the responsibility of the customer.

Returns & Exchanges Policy

We want you to be completely satisfied with your Figmint purchase. If you’re not happy with an item, our Chicago-based customer service team is here to help.

Return Policy Highlights

  • Return Window: 15 days from the date you receive your order
  • Condition: Items must be unused, in original packaging, and with all tags attached
  • Return Shipping: Customers are responsible for return shipping costs
  • Refund Method: Refunds issued to your original payment method

How to Return an Item

Step 1: Submit a Return Request

Contact our customer service team within 15 days of receiving your order. Use the template below to ensure we have all necessary information:

Email Subject: Return/Exchange Request – Order #[Your Order Number]

Email Body:
Dear Figmint Customer Service Team,

I would like to request a return/exchange for my recent order.
Order Number: [Your Order Number]
Order Date: [Date of Order]
Product(s) to Return: [Product Name(s) and SKU if available]
Reason for Return: [Please specify – wrong size, damaged, not as described, etc.]
Preferred Resolution: [Refund / Exchange for (specify product)]

I confirm that the item(s) are unused and in original packaging with all tags attached.

Thank you for your assistance.
Sincerely,
[Your Full Name]
[Your Email Address]
[Your Phone Number]

Step 2: Wait for Authorization

Our Chicago-based customer service team will review your request and email you within 2 business days with:

  • Return authorization number
  • Instructions for packaging your return
  • Return shipping address

Step 3: Ship Your Return

Once authorized, please ship your return to the address provided. We recommend:

  • Using a trackable shipping service
  • Insuring your package for its full value
  • Including the return authorization number on your package

Step 4: Receive Your Refund or Exchange

Once we receive and inspect your return:

  • Refunds: Processed within 5-7 business days of receiving your return
  • Exchanges: Shipped within 3-5 business days of receiving your return

Refund Timeline & Method

After we receive and process your return:

  • Credit Card/PayPal: Refunds appear on your statement within 5-10 business days, depending on your financial institution
  • Processing Time: 5-7 business days from when we receive your return
  • Original Payment Method: All refunds are issued to the original payment method (Visa, MasterCard, JCB, or PayPal)

Non-Returnable Items

To ensure the health and safety of all our customers, the following items cannot be returned:

  • Personal care items and hygiene products
  • Customized or personalized products
  • Items marked as “final sale” or “clearance”
  • Opened software or electronics
  • Gift cards

Damaged or Incorrect Items

If you receive a damaged item or incorrect product:

  • Contact us immediately at [email protected]
  • Include photos of the damaged item or incorrect product
  • We’ll arrange for a replacement at no additional cost
  • In some cases, we may provide a prepaid return shipping label

International Returns

For our customers across Europe, Australia, and the Americas:

  • Return shipping costs are the customer’s responsibility
  • Customs fees and import duties are non-refundable
  • Please mark your return as “Returned Goods” to avoid additional customs charges

Need Help With Your Return?

Our Chicago-based customer service team is here to assist you:

Email: [email protected]

Address: Figmint Online Shop, 3672 Flinderation Road, Chicago, US 60605

Response Time: We typically respond within 1-2 business days

Thank you for choosing Figmint Online Shop. We’re committed to making every aspect of your shopping experience – including shipping and returns – as reliable and elegant as our household essentials, kitchen & dining items, and outdoor living products.